Managed Service
Someone is watching. Not something.
On-call doesn't scale with the team
24/7 operations
Ten engineers, a rotation nobody wants, and the same two people picking up most of the pages. Alerts fire at 3am, the person who answers isn't the person who built that part, and the runbook was last updated two deployments ago. Nobody has quit over it yet, but the good ones are tired and it shows in everything else they ship.
Hiring a NOC isn't the answer either
A round-the-clock operations team means at least five or six people covering shifts across every timezone, plus the tooling, plus the management. For most teams the maths never works — the cost is real long before the workload justifies it.
A team you share, not one you build
Our regional operations teams already cover every hour across Asia Pacific, in multiple languages. You get the coverage without carrying the headcount, and your engineers go back to building the product.
What happens when something breaks
AI-assisted monitoring through CloudMate runs continuously across your cloud and data centre environments. When it flags something, a regional engineer picks it up within 15 minutes — not a ticket queue, not an offshore first line reading from a script. Incidents are targeted to close within four hours. Where physical work is needed, remote hands at the facility are arranged through our data centre partners.
Visibility, not just alerts
You see the same monitoring we do — environment health, incident history, and what changed before it broke. Monthly service reports cover what happened, what we fixed and what we'd change next.
Tell us what's paging your team
Send us your current alert volume and what your rotation looks like. We'll tell you what we'd monitor, what we'd change first, and what the coverage would actually look like for your environment.
