Privacy Policy
This policy explains what we collect, why we collect it, and how it is protected. Effective [DATE].
1. Information We Collect
When you submit an enquiry through this website, we collect the details you provide — typically your name, work email, company, market and a description of what you are trying to solve. If you go on to become a client, we hold the business contact details needed to run the engagement. We also collect limited technical data automatically, such as IP address, browser type and pages visited, through cookies and analytics tools, to understand how the site is used. We do not collect special categories of personal data through this website.
Some of this technical data is collected using cookies. We use cookies that are strictly necessary for the site to function, and analytics cookies that help us understand which pages are useful and where visitors run into problems. You can control or delete cookies through your browser settings; blocking strictly necessary cookies may affect how parts of the site work.
2. How We Use Your Information
We use your information to:
Respond to your enquiry and route it to the right regional team
Scope, quote and deliver infrastructure services under a service agreement
Communicate about deployments, incidents and ongoing operations
Maintain and improve the security and performance of this website
3. How We Share Your Information
We do not sell or trade personal data. We share it only where necessary to operate: with the service providers who host this site and handle our email and analytics, with our regional teams, and — where an engagement requires it — with our data centre and cloud partners. Providers are given only what they need for their role and are bound by confidentiality and data protection terms. Nuvexa operates across Singapore, Malaysia, Thailand, the Philippines, Hong Kong and New Zealand, so information may be processed outside the market in which it was collected; where that happens we rely on the transfer mechanisms available under the law of the exporting jurisdiction. We may disclose information where required by law or by a competent authority.
4. Data Storage & Security
We apply access controls, encrypted transport and monitoring to the systems that hold information collected through this website, and limit access to personnel who need it. Security obligations relating to client environments we operate are set out separately in the applicable service agreement rather than in this policy. No system can be guaranteed completely secure; if a breach affecting personal data occurs, we will act in accordance with the notification requirements that apply in the relevant jurisdiction.
5. Your Rights
Depending on where you are located, you may have the right to access the personal information we hold about you, ask us to correct or delete it, object to or restrict how we process it, or withdraw consent where processing is based on consent. Data protection law differs across the markets we operate in, and the rights available to you will follow the law that applies in your jurisdiction. To make a request, contact us at [EMAIL TO BE CONFIRMED]. We will respond within the timeframe required by the applicable law.
6. Updates to This Policy
We may update this Privacy Policy to reflect changes to our services, our systems, or the law.
The current version is always the one published on this page, with its effective date
Material changes will be communicated to clients through the contacts we hold
Continued use of this website after an update means you accept the revised policy
7. Contact Us
For questions about this policy or about how your data is handled, contact us at [EMAIL TO BE CONFIRMED]. Registered entity details, data controller identity and governing jurisdiction to be confirmed by Nuvexa.