Nuvexa — Global Digital Infrastructure. Cloud, Data Centre, Managed Services.

FAQs

Frequently asked questions

Which markets do you operate in?

Singapore, Malaysia, Thailand, the Philippines, Hong Kong and New Zealand. We have regional offices in Thailand, Malaysia and the Philippines, plus two satellite offices and one R&D centre. In markets without a local office, delivery runs through our data centre and cloud partnerships.

Which cloud platforms do you support?

Nine. On the global side: AWS, Microsoft Azure and Google Cloud. Across Asia Pacific and China: Alibaba Cloud, Huawei Cloud, Tencent Cloud, BytePlus, UCloud Global and Yi Fan Yun. Public, private and hybrid, spanning IaaS, PaaS and SaaS. Running across several at once is the normal case, not the exception.

How do you decide which platform to recommend?

We hold partnerships with all nine and none of them shapes what we recommend. The architecture we propose is the one that fits your workloads, your markets and your compliance requirements. Most vendors in this space can offer you the Western hyperscalers or the China-based platforms, but not both — which quietly narrows the advice you get.

What are your support response times?

First response within 15 minutes, incident closure targeted at four hours, 24/7 in multiple languages. Monitoring is AI-assisted through CloudMate, but when something is flagged a regional engineer picks it up. On-site work runs through our data centre partners' remote hands.

What certifications do your facilities hold?

Tier Facility and Tier Design certification through our data centre partners, plus CSA STAR for cloud security and ISO 22301, ISO 50001, ISO/IEC 20000-1 and ISO/IEC 27001. Certifications vary by facility, so we confirm which apply to your specific deployment before anything is signed.

Do we have to move everything at once?

No. Most clients start with one pillar — usually cloud, or a single market's data centre footprint — and add the others once the first is running. Nothing about the way we work requires a full migration up front.

FAQs

Frequently asked questions

Which markets do you operate in?

Singapore, Malaysia, Thailand, the Philippines, Hong Kong and New Zealand. We have regional offices in Thailand, Malaysia and the Philippines, plus two satellite offices and one R&D centre. In markets without a local office, delivery runs through our data centre and cloud partnerships.

Which cloud platforms do you support?

Nine. On the global side: AWS, Microsoft Azure and Google Cloud. Across Asia Pacific and China: Alibaba Cloud, Huawei Cloud, Tencent Cloud, BytePlus, UCloud Global and Yi Fan Yun. Public, private and hybrid, spanning IaaS, PaaS and SaaS. Running across several at once is the normal case, not the exception.

How do you decide which platform to recommend?

We hold partnerships with all nine and none of them shapes what we recommend. The architecture we propose is the one that fits your workloads, your markets and your compliance requirements. Most vendors in this space can offer you the Western hyperscalers or the China-based platforms, but not both — which quietly narrows the advice you get.

What are your support response times?

First response within 15 minutes, incident closure targeted at four hours, 24/7 in multiple languages. Monitoring is AI-assisted through CloudMate, but when something is flagged a regional engineer picks it up. On-site work runs through our data centre partners' remote hands.

What certifications do your facilities hold?

Tier Facility and Tier Design certification through our data centre partners, plus CSA STAR for cloud security and ISO 22301, ISO 50001, ISO/IEC 20000-1 and ISO/IEC 27001. Certifications vary by facility, so we confirm which apply to your specific deployment before anything is signed.

Do we have to move everything at once?

No. Most clients start with one pillar — usually cloud, or a single market's data centre footprint — and add the others once the first is running. Nothing about the way we work requires a full migration up front.

FAQs

Frequently asked questions

Which markets do you operate in?

Singapore, Malaysia, Thailand, the Philippines, Hong Kong and New Zealand. We have regional offices in Thailand, Malaysia and the Philippines, plus two satellite offices and one R&D centre. In markets without a local office, delivery runs through our data centre and cloud partnerships.

Which cloud platforms do you support?

Nine. On the global side: AWS, Microsoft Azure and Google Cloud. Across Asia Pacific and China: Alibaba Cloud, Huawei Cloud, Tencent Cloud, BytePlus, UCloud Global and Yi Fan Yun. Public, private and hybrid, spanning IaaS, PaaS and SaaS. Running across several at once is the normal case, not the exception.

How do you decide which platform to recommend?

We hold partnerships with all nine and none of them shapes what we recommend. The architecture we propose is the one that fits your workloads, your markets and your compliance requirements. Most vendors in this space can offer you the Western hyperscalers or the China-based platforms, but not both — which quietly narrows the advice you get.

What are your support response times?

First response within 15 minutes, incident closure targeted at four hours, 24/7 in multiple languages. Monitoring is AI-assisted through CloudMate, but when something is flagged a regional engineer picks it up. On-site work runs through our data centre partners' remote hands.

What certifications do your facilities hold?

Tier Facility and Tier Design certification through our data centre partners, plus CSA STAR for cloud security and ISO 22301, ISO 50001, ISO/IEC 20000-1 and ISO/IEC 27001. Certifications vary by facility, so we confirm which apply to your specific deployment before anything is signed.

Do we have to move everything at once?

No. Most clients start with one pillar — usually cloud, or a single market's data centre footprint — and add the others once the first is running. Nothing about the way we work requires a full migration up front.